Personnel experts agree that it is important to communicate clearly the company policy and conflict resolution process from the outset. At least make sure that they are included in the employee handbook and that the management understands them well.
Now that we know what a conflict is, and how to distinguish it from a simple disagreement, let's learn a little about what skills are important for finding a solution to a conflict Ensure that the company leaders share the thinking behind the company’s approaches and decisions.
Empathy is the key to the de-escalation of the conflict. When the conflict escalates, it either means that everything was resolved or the decisions presented were impracticable. In addition to the empathy of both parties, it is also important to try to reach a solution that is pleasing to both parties.
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